Customer Care Specialist II

Vitu

Customer Care Specialist providing support for customers with vehicle-to-government technology at Vitu. Handling inquiries via inbound calls and support ticketing systems, ensuring a positive customer experience.

Posted 7/30/2026full-timeRemote • California, Florida, Illinois, Minnesota, Montana, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on providing an effortless customer experience, utilizing technical expertise in CRM systems and contact center operations. Capable of troubleshooting and resolving issues while effectively communicating and documenting customer interactions.

Highest-signal resume keywords

Client Services ExperienceTechnical Skills in Microsoft OfficeSalesforce.com ProficiencyContact Center Operations ExperienceAutomotive Industry Software Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingIssue ResolutionCustomer DocumentationCustomer TrainingSecurity Tools Application

Soft Skills

Active ListeningCustomer EmpathyTeam Collaboration

Tools & Technologies

CRM SoftwareContact Center Software

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceTechnology IndustrySoftware IndustryAutomotive Industry

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Receive and respond to customer requests via the inbound call queue and support ticketing systems
Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, demonstrating respect and concern
Provide Tier 1 support, troubleshooting, and resolving standard and recurring issues with the customer's configuration
May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction
Apply appropriate security tools or processes to assess customer records or other electronic information
Document customer inquiries, status, and resolution
Work across teams when needed and follow up with customers to resolve issues satisfactorily

Requirements

What you’ll need

3 years' experience in Client Services, Support, or related functions in the technology or software industry
Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM, contact center software)
High School Diploma/GED and 3 years of experience related to customer service OR any level degree or certification beyond HS diploma/GED + up to 1 year experience OR 5 years’ experience related to customer service
Automotive industry software support experience preferred
Contact Center Operations experience preferred

Benefits

Comp & perks

Healthcare Coverage for you and your family covering Medical, Dental & Vision
Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
Generous PTO
Pet Insurance
Retirement Planning
ID Theft Insurance
Life and Disability Insurance
Commuter Benefits
Accident & Hospital, Critical Illness Insurance
Tuition Reimbursement