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Customer Care Specialist II
VituCustomer Care Specialist supporting customers of Vitu's V2Gov technology via inbound calls and support tickets. Addressing technical issues and providing Tier 1 support for various customer configurations.
Posted 7/30/2026full-timeRemote • California, Florida, Illinois, Minnesota, Montana, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on providing an effortless customer experience, utilizing technical proficiency in CRM systems and effective communication to resolve issues. Capable of training customers and collaborating across teams to enhance satisfaction and support.
Highest-signal resume keywords
Customer Service ExperienceTechnical Skills in Microsoft OfficeSalesforce.com ProficiencyTier 1 SupportTraining and Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportTroubleshootingIssue ResolutionDocumentationTechnical Skills
Soft Skills
Active ListeningRespectful CommunicationCollaboration
Tools & Technologies
Salesforce.comContact Center SoftwareMicrosoft Office
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Client ServicesSupportTechnology IndustrySoftware Industry
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Receive and respond to customer requests via the inbound call queue and support ticketing systems.
- Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.
- Provide Tier 1 support, troubleshooting, and resolving standard and recurring issues with the customer's configuration
- May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction.
- Apply appropriate security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information.
- Document customer inquiries, status, and resolution.
- Work across teams when needed and follow up with customers to resolve issues satisfactorily.
Requirements
What you’ll need- 3 years' experience in Client Services, Support, or related functions in the technology or software industry
- Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM, contact center software)
- High School Diploma/GED and 3 years of experience related to customer service OR any level degree or certification beyond HS diploma/GED + up to 1 year experience OR 5 years’ experience related to customer service
Benefits
Comp & perks- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement