Client Success Specialist

Virtuance

Client Success Specialist remotely supporting clients and internal teams at Virtuance. Resolving issues and enhancing client satisfaction within a fast-paced environment.

Posted 7/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $40,000 - $42,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a critical liaison between our clients and internal staff.
Develop and nurture relationships with our clients one interaction at a time by phone, email, online chat, and text.
Calmly assist and respond to demanding clients, resolving issues quickly and to completion.
Assure total client satisfaction during each interaction.
Respond to an average of 40-60 client interactions per day (between voice, email, chat, and text).
Identify improvements to existing processes to increase efficiency, quality, and service to customers.
Support the Partner Success team, QA team, and Processing team to answer any client-related questions through chats, tickets and video chat.
Communicate within the Client Success Team and coordinating task coverage.
Report bugs, challenges, and potential improvements to our systems with detailed documentation and work with our engineering team to resolve.
Work together as a Team to ensure that we are finding and implementing efficiencies in processes, workflows, and division of responsibilities within the team.

Requirements

What you’ll need

Strong alignment with Virtuance’s company values
Strong technical aptitude, experience in Google Apps, MS Office, CRM applications, solid digital file management skills; and proven ability to learn new systems quickly.
Creative, resourceful, process-focused, detail-oriented, efficiency-driven
Ability to plan, prioritize, and execute various tasks in a busy environment with many interruptions.
Taking pride in making clients happy, demonstrating accountability and ownership of any issue; working through even the toughest challenges with a positive mindset and demeanor.
Ability to be open, honest, and direct in giving and receiving feedback.
Knowledge of real estate or digital photography is a plus.
Ability to pass a drug screen and background check.

Benefits

Comp & perks

Health Insurance
Dental Insurance
Vision Insurance
Mental Health Support (via Teladoc)
Generous 401k Employer Matching
Long-Term Disability Insurance
Paid Time-Off
Internal Growth Opportunity
Training to set you up for success
Supportive team environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Google AppsMS OfficeCRM ApplicationsDigital File ManagementProcess Improvement

Soft Skills

Detail-OrientedEfficiency-DrivenPositive MindsetAccountabilityOpen Communication