Customer Advocacy Manager

VINCI

Customer Advocacy Manager leading complaint resolution work at Reprise Financial. Empowering customers while ensuring compliance with financial regulations in a remote role.

Posted 4/21/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a multi-faceted team for complaint resolution
Establish clear performance expectations through coaching and quality reviews
Promote a culture of learning and meeting regulatory obligations
Oversee daily complaint operations and ensure documented resolutions

Requirements

What you’ll need

5-7 years in customer service, complaints management, or escalations in regulated environments
Associate degree or equivalent experience required; bachelor’s preferred
Strong understanding of consumer finance regulations
Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook)

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

complaints managementescalationsperformance expectationscoachingquality reviewsdocumented resolutionsconsumer finance regulationsMicrosoft Office SuiteExcelWord

Soft Skills

leadershipcommunicationorganizationalproblem-solvingteam managementcoachingadaptabilityattention to detailconflict resolutioncustomer service

Certifications

Associate degreeBachelor's degree