Loan Accountant

. Research, process and post incoming payments from customers or 3rd parties.

Posted 3/31/2026full-timeIrving • Texas • 🇺🇸 United StatesJunior💰 $21 - $24 per hourWebsite

Key responsibilities & impact

Research, process and post incoming payments from customers or 3rd parties.
Apply proper treatment to reverse to reapply cash and non-cash adjustments following departmental business rules.
Prepares daily monetary upload transactions through the batch cycle entries while maintaining records, files, and controls.
Supply supporting documentation in the form of payment histories, copies of contract, payoff quotes, paid in full letters to external customers upon request.
Evaluate bank returns and process NSF’s, stop payments and closed accounts.
Research and resolve accounts according to payment disputes in relation to missing payments, misapplied payments, unauthorized payments, and overpayments.
Update the system with proper documentation for research, tracking, reconciliation, and repository purposes.
Review customer related refunds to ensure accurate accounting and compliance to policies and procedures.
Communicate effectively with management, providing necessary explanations and recommendations on daily tasks to minimize redundancies, streamline processes, and enhance overall operational efficiency within the department.
Provide efficient and adequate responses to customers and internal department inquiries within SLAs.
Promote a cooperative and productive work environment.
Provide support to other departments on an as needed basis.

What you’ll need

1-2 years or more experience in financial services or similar industry
2 years system knowledge working within Shaw Retail preferred
Ability to demonstrate analytical capabilities
Excellent communication, organizational and problem-solving skills
Basic knowledge of PC applications including Microsoft Office
Intermediate operational experience of Microsoft Excel
Experience working on multiple concurrent tasks while meeting rigorous deadlines
Extremely strong customer service skills
Ability to maintain confidentiality and professional demeanor while working with internal and external customers
Team player with ability to perform effectively in a fast-paced environment

Comp & perks

Comprehensive medical, dental, and vision coverage
Contributions to a Health Savings Account (HSA)
Access to an Employee Assistance Program (EAP) to support your mental health and overall well-being
401(k) program featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%)
Accrued time off, company holidays, sick time, and 3 floating holidays
12-week Paid Parental Leave
Market-driven salary and bonus opportunities
Robust tech package designed to help you deliver your best every day

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payment processingcash adjustmentsbank returns evaluationaccount reconciliationrefund reviewanalytical capabilitiesproblem-solving

Soft Skills

communicationorganizational skillscustomer serviceteam playerconfidentialityprofessional demeanor