Vidyard

Customer Success Manager

• Learn Vidyard’s product end-to-end and guide customers through onboarding, adoption, and growth.
• Balance strategic 1:1 planning with scalable 1:many digital initiatives, championing a digital-first mindset.
• Manage a book of high-potential SMB and Mid-Market customers, building trusted relationships and advising on video strategy and platform usage.
• Create and execute success plans aligned to customer goals and lifecycle stages; identify churn risks and surface expansion opportunities.
• Collaborate cross-functionally with Support, Product, and Sales to address feedback, feature requests, and drive business outcomes.
• Contribute to Vidyard’s digital CS roadmap through customer insights, journey mapping, automation strategy, lifecycle content, and playbooks.
• Design and execute scaled programs (nurtures, in-app engagement, newsletters, surveys, automations) and track digital engagement signals to optimize personalization and impact.

Senior Customer Success Manager

Full-stack Engineer

• Developing and maintaining core account, billing, and related systems
• Building scalable, reliable, and extensible services that support multiple Vidyard product streams
• Working across the stack as a generalist while contributing specialized expertise in either front-end or back-end development
• Collaborating with cross-functional teams to create seamless customer experiences
• Supporting the team in delivering high-quality code in an agile, iterative environment
• Contributing to improvements in quality, reliability, and performance standards
• Applying lean thinking and a metrics-driven approach to development
• Mentoring junior developers and sharing knowledge across the engineering organization

Senior Customer Success Manager

Intermediate Software Developer