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Technical Writer – Business Analyst
VetsEZTechnical Writer / Business Analyst developing documentation for federal healthcare program. Collaborating with Agile teams using Jira and Confluence in a 100% remote role.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
technical writingrequirements gatheringdocumentation creationAPI documentationprocess diagramsworkflow mapsrequirements traceability matricesAgile methodologiesbacklog managementproblem-solving
Soft Skills
written communicationorganizational skillsattention to detailcollaborationadaptabilityindependencestakeholder managementanalytical skillsfacilitationprocess improvement
Tools & Technologies
JiraConfluenceversion control systemsdocumentation toolsSOPsrelease documentationtraining materialsworkflow documentationdata exchange processesproject management tools
Industry Keywords
Department of Veterans Affairshealthcare interoperabilityfederal government programsSAFeDevSecOpsrelease managementstakeholder communicationstechnical workflowsoperational proceduresbusiness analysis
About the role
Key responsibilities & impact- Gather, analyze, and document business, technical, and operational requirements from stakeholders and delivery teams.
- Produce clear and accurate documentation including user stories, process flows, SOPs, interface descriptions, release documentation, and training materials.
- Facilitate workshops, stakeholder meetings, interviews, and review sessions to capture and clarify business requirements.
- Support backlog creation and refinement by translating stakeholder input into features, user stories, and acceptance criteria.
- Create and maintain documentation for workflows, system behavior, data exchange processes, and operational procedures.
- Support traceability, version control, and change tracking of documentation and requirements artifacts.
- Collaborate with engineering, QA, product, and government teams to ensure alignment on project scope and deliverables.
- Assist with stakeholder communications, reporting materials, and process improvement initiatives.
- Review documentation for consistency, usability, quality, and compliance with project standards.
- Assist with ad hoc tasks and emerging challenges as required to support the team's goals and organizational priorities.
Requirements
What you’ll need- Bachelor’s degree in Business, Communications, Information Systems, Technical Writing, or a related field, or equivalent professional experience.
- Minimum of 5 years of experience in technical writing, business analysis, requirements gathering, or related roles supporting technology projects.
- Strong experience creating documentation for software delivery, APIs, integrations, operational procedures, and technical workflows.
- Experience facilitating requirements gathering sessions and translating discussions into structured documentation and delivery artifacts.
- Familiarity with Agile methodologies, backlog management, and collaboration tools such as Jira and Confluence.
- Strong written communication skills with the ability to tailor content for technical, business, and executive audiences.
- Ability to manage multiple documentation streams and stakeholder priorities simultaneously.
- Strong organizational skills with exceptional attention to detail and accuracy.
- Strong collaboration and communication skills in cross-functional environments.
- Ability to work independently in a remote team setting.
- Strong analytical and problem-solving abilities.
- Adaptability and ability to manage changing priorities in a fast-paced environment.
- Experience supporting Department of Veterans Affairs (VA) or other federal government programs is preferred.
- Familiarity with healthcare interoperability, API documentation, or integration workflows is a plus.
- Experience creating process diagrams, workflow maps, or requirements traceability matrices is preferred.
- Knowledge of SAFe, DevSecOps, or release management practices is a plus.
- Ability to obtain and maintain a Government clearance.
Benefits
Comp & perks- Medical/Dental/Vision.
- 401k with Employer Match.
- PTO + Federal Holidays.
- Corporate Laptop.
- Training Opportunities.
- Remote Opportunity.