Support Engineer

• Provide Tier 1 and Tier 2 support for application and infrastructure requests within the VA Lighthouse environment.
• Analyze pipeline logs to detect issues, troubleshoot problems, and escalate to appropriate teams when needed.
• Maintain accurate tracking, documentation, and reporting of issues using Salesforce and other ticketing systems.
• Collaborate with engineering teams to support CI/CD processes and system operations.
• Assist in monitoring, incident response, and continuous service improvement activities.
• Apply scripting knowledge (Python, TypeScript) to automate routine tasks and streamline support workflows.
• Support API integrations and cloud environments, including AWS and Kubernetes.
• Operate effectively in a fast-paced environment, demonstrating strong organization, communication, and prioritization skills.
• Contribute to team objectives and take on additional responsibilities as needed.

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