Client Engagement Lead

Very

Client Engagement Lead managing 1–3 client relationships and driving alignment between expectations and deliverables for a technology consulting firm. Focused on profitability, health of delivery, and engagement outcomes.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $145,000 - $175,000 per yearWebsite

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Serve as the primary relationship owner for 1–3 client engagements simultaneously
Maintain client trust at the working level — know your stakeholders, understand their business, and be the person they call when something feels off
Drive alignment between client expectations and what Very can actually deliver
Escalate early and with a recommendation — never let a problem become a surprise
Own the profitability of your engagements — understand margin, monitor burn, and proactively flag risk
Write and negotiate Statements of Work for new phases and follow-on engagements
Identify expansion opportunities within existing accounts and close them
Participate in the sales process for new opportunities — Very's best Engagement Leads are part of the commercial motion
Accountable for the health of delivery on your engagements — scope, schedule, and quality
Make tradeoff calls with confidence; bring options, not just problems
On smaller engagements (≤ $250–400K, single workstream, small team): run the cadence yourself — standups, sprint planning, milestone reviews
On larger engagements: partner with a PM who runs execution; you shift altitude to steering, scope management, and client strategy
Coach team members on what it means to work in a client services organization — communication, expectation management, escalation
Model the standard for how Very engages with clients

Requirements

What you’ll need

5+ years of experience in client services, technical program management, or a delivery-facing role at a technology consulting or product company
Demonstrated experience owning client relationships — not just supporting them
Ability to write and negotiate Statements of Work independently
Experience managing project budgets and financial indicators
Excellent communication skills — written, verbal, and in the room; able to present to executives and lead difficult conversations
Technical fluency sufficient to earn the respect of engineering teams and translate client needs into actionable scope (you do not need to code, but you need to understand what you're selling and delivering)
Experience with IoT, connected hardware, or complex technical product development strongly preferred
Background in electronics hardware, firmware, or embedded systems product development is strongly preferred
History of working directly with contract manufacturers
Experience in a pre-sales or solutions engineering capacity
3+ years in a consultancy or client services environment

Benefits

Comp & perks

401(k) match
$250/month cell phone + internet stipend
$600/year home office stipend
Comprehensive health, dental, and vision insurance
Paid parental leave (95th percentile in the U.S.)
Professional development stipend
Loaned MacBook Pro
Annual team retreat

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Client ServicesTechnical Program ManagementProject BudgetingStatement Of Work WritingScope ManagementDelivery ManagementRisk MonitoringSales Process ParticipationEngagement ProfitabilityComplex Technical Product Development

Soft Skills

Excellent CommunicationExpectation ManagementCoachingProblem SolvingStakeholder Management