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Service Delivery Manager
Version 1Service Delivery Manager responsible for managing client relationships and ensuring successful service delivery. Collaborating with technical teams and strategizing improvements in a technology solutions environment.
About the role
Key responsibilities & impact- Produce both customer and internal service reporting
- Conduct regular reviews with customers
- Handle escalations, issues, problems, and requirements
- Oversee invoicing and financial aspects of assigned accounts
- Perform monthly forecasting of project costs and revenue, understanding gaps and putting corrective measures in place, as appropriate
- Ensure ISO20000 compliance and best practices
- Identify and implement continual service improvement initiatives
- Manage business risk and ensure business continuity
- Achieve targets and drive improvement initiatives
- Explore and drive opportunities for new or additional work within existing customers
Requirements
What you’ll need- 8+ years in Service Delivery Management
- Fluency in English
- Strong verbal and written communication skills
- Proven experience in customer service and relationship management
- Strong analytical abilities
- Track record of driving revenue opportunities
- Ability to work within a process-driven environment
- Experience in monthly forecasting of financials
- Self-starter with the ability to drive assignments and escalate when necessary
- Team player with a strong customer-centric ethos
- ITIL v4 certified with strong skills in Service Design, Operations and Transition
Benefits
Comp & perks- Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
- Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
- Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
- Financial Wellbeing initiatives including; Version 1 Pension with a 5% employee-matched contribution, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
- Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more.
- 24 days holiday allowance plus Public Holidays, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
- Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
- Reward schemes including Version 1’s Annual Excellence Awards & quarterly Star Awards.
- Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. And many more exciting benefits… drop us a note to find out more.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service reportingmonthly forecastingfinancial analysisISO20000 complianceservice improvement initiativesrisk managementrevenue opportunitiesprocess-driven environmentcustomer servicerelationship management
Soft Skills
communication skillsanalytical abilitiesself-starterteam playercustomer-centric ethos
Certifications
ITIL v4