Veros Credit

Account Servicing Specialist – Pre 30 Day Collections

Veros Credit

full-time

Posted on:

Location Type: Hybrid

Location: Fort Worth • Texas • 🇺🇸 United States

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Salary

💰 $18 - $23 per hour

Job Level

Junior

About the role

  • Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
  • Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
  • Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
  • Accurately and professionally document account information and collection activities.
  • Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
  • Other duties as assigned.

Requirements

  • 1+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
  • Effective communication, negotiation, and problem-solving skills.
  • Ability to read, interpret and apply federal, state, and local collections regulations.
  • Ability to interact with customers in a professional, tactful, and sensitive manner.
  • Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
  • Available to work a flexible work schedule and overtime as needed.
  • High School Diploma or GED.
Benefits
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Flexible Spending Accounts (FSA)
  • Accident, Hospital, Indemnity Insurance
  • Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
  • Employee Assistance Program (EAP)
  • 401(k) Plan
  • Employee Stock Ownership Plan (ESOP)
  • Tuition Reimbursement
  • Paid Holidays
  • Paid Time Off (PTO)
  • Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
  • Referral Bonus
  • Quarterly lunches
  • Daily fresh fruit
  • Office Starbucks Coffee/Latte/Espresso Machine
  • And a lot more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
communicationnegotiationproblem-solvingprofessionalismtactsensitivityindependenceteamworkadaptabilityflexibility
Certifications
High School DiplomaGED