Client Onboarding Operations Coordinator

Vermillio

Client Onboarding Operations Coordinator managing day-to-day coordination of new client onboarding for Vermillio. Collaborating with Customer Success Lead to ensure seamless onboarding experience.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail in managing multiple client onboarding processes. Effectively communicates with clients and internal teams while ensuring accurate data handling and adherence to timelines.

Highest-signal resume keywords

Client OnboardingProject CoordinationAccount ManagementOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Attention To DetailWritten CommunicationVerbal CommunicationTask ManagementDiscretion

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Client DetailsOnboarding ProcessesInternal SystemsFollow-Up TrackingSensitive Information Handling

About the role

Key responsibilities & impact

Own the day-to-day coordination of new client onboarding, working closely with the Customer Success Lead.
Collect, organize, and verify client onboarding details — organization names, client/talent details, social media handles, owned IP, publisher assets, and contact information.
Set clients up with fully configured accounts, ensuring accuracy and completeness before handoff to the Customer Success team.
Track outstanding items and proactively follow up with clients, publishers, and internal teams to keep onboarding moving.
Maintain organized records/trackers of onboarding status across multiple clients simultaneously.
Serve as a clear point of contact for clients during onboarding, communicating timelines and next steps professionally.
Flag missing information, inconsistencies, or blockers early, and escalate to the Head of Customer Success when needed.
Collaborate with technical and product teams to ensure client data and assets are correctly ingested into internal systems.
Continuously refine onboarding checklists and processes as the client base grows.

Requirements

What you’ll need

2–4 years of experience in client onboarding, project coordination, account management, or a similar operations role.
Exceptional organizational skills and attention to detail — comfortable managing many clients/tasks in parallel without dropping details.
Strong written and verbal communication skills; comfortable interfacing with high-profile clients and internal leadership.
Experience working with technical or product teams, or a strong ability to pick up new tools/systems quickly.
Demonstrated ability to manage timelines, track follow-ups, and drive tasks to completion independently.
Comfort handling sensitive/confidential client information with discretion.
Bachelor's degree in a relevant field, or equivalent professional experience.

Benefits

Comp & perks

Working with a very seasoned and world-class AI and Machine Learning team
Unlimited paid time off
Equity in a tech company in the most exciting, fastest growing sector
Flexible spending account, with company contribution
Health, dental and vision insurance
401k