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Vermillio

Customer Success Lead

Vermillio

Customer Success Lead managing clients in the music industry using TraceID platform. Ensuring understanding of unauthorized GenAI content and tracking content removal efforts.

Posted 7/29/2026full-timeRemote • California, New York • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success within the SaaS and entertainment industries, with a strong focus on client satisfaction, product engagement, and analytical reporting. Possesses a deep understanding of licensing IP and the intersection of technology and entertainment, driving proactive strategies for customer retention and growth.

Highest-signal resume keywords
Account Management ExperienceCustomer Success in SaaSMusic Industry KnowledgeAnalytical SkillsLicensing IP Understanding

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer OnboardingData AnalysisReportingTask ManagementContent Removal Processes
Soft Skills
Effective CommunicationProblem-SolvingDetail OrientedAdaptabilityCustomer Satisfaction Focus
Tools & Technologies
TraceID Protection PlatformGenAI TechnologiesWeb-Based Technologies
Industry Keywords
Entertainment IndustryPop CultureSocial MediaLicensingCustomer Health KPIs

About the role

Key responsibilities & impact
  • Manage a commercial book of business of hundreds of accounts - including some of the world’s most well-known artists and IP.
  • Partner on the development of Vermillo’s Customer Success playbook that helps us scale to protecting 1000s of clients.
  • Communicate effectively to obtain the information needed to onboard clients to our TraceID protection and licensing platform.
  • Be a bridge between our customers and our product team, actioning feedback into the product roadmap.
  • Act as an analyst providing reporting updates on our identification of GenAI content and our progress in getting that content removed where appropriate.
  • Perform periodic business reviews that proactively provide Talent Management teams, Music Labels, Publishers, etc information about protection activity and licensing opportunities.
  • Provide assistance identifying content categories for our protection clients.
  • Providing assistance escalating content removal steps with our platform partners.
  • Act as a specialist for our protection and licensing capabilities of TraceID internally and provide feedback Product and Engineering teams to develop tools and best practices.
  • Be available to demo our protection/licensing services to prospective clients.
  • Implement an engagement and communications strategy that proactively maintains high customer satisfaction.
  • Measure and improve customer satisfaction & experience.
  • Monitor customer usage and adoption of our product to identify areas for improvement or revenue expansion.
  • Own your personal goals + customer health KPIs and track them against the company goals.

Requirements

What you’ll need
  • 6-10 years of account management experience or Customer Success in a SaaS, fast-paced organization.
  • Ideally in or adjacent to the entertainment industry.
  • 5+ years of experience in the music industry.
  • A deep understanding of pop culture and social media.
  • Understanding where technology and entertainment intersect.
  • A detail oriented skillset with an obsession for following through.
  • Outstanding task management skills across a varied set of responsibilities.
  • Excellent problem-solving and analytical skills to address customer needs and concerns.
  • A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale.
  • Passion for working with leading edge, web-based technologies and a desire to be a thought leader in the GenAI space.
  • A general understanding of Licensing IP and create use cases in entertainment.
  • An agile mindset and approach with the ability to adroitly navigate change and ambiguity.
  • Willingness to travel periodically based on customer and business need.

Benefits

Comp & perks
  • Unlimited paid time off
  • Equity in the tech company in the most exciting, fastest growing sector
  • Flexible spending account, with company contribution
  • Health, dental and vision insurance
  • 401k
  • Opportunity for remote work