Lead and mentor a team of Business Analysts, ensuring quality, consistency, and timely delivery of all BA deliverables, while preparing future leaders through knowledge sharing
Coordinate workload distribution, prioritize tasks, and monitor progress to meet project timelines and client expectations
Conduct and lead requirements gathering sessions with clients and stakeholders, identify gaps between existing products and client needs, and propose solutions
Analyze business requirements, create detailed specifications, and map them to modules/features, ensuring alignment between business, solution, and development teams
Produce comprehensive Business Requirement Documents (BRDs) and detailed business analyses outlining problems, opportunities, and solutions
Perform market research, collect feature recommendations from clients, build and prioritize a pipeline of requirements, and support the Product Director in creating the product roadmap
Act as a consultant during the discovery phase to provide business value analysis and identify innovative opportunities
Support project managers and development teams throughout the project lifecycle (Waterfall or Agile), including reviewing and executing test cases, training business users, and leading User Acceptance Testing (UAT)
Facilitate effective communication between stakeholders and technical teams to ensure clarity and alignment
Provide support and guidance to presales and professional services teams on new system features
Manage multiple projects simultaneously while ensuring effective time management and delivery
Requirements
Bachelor's degree in a related field
10+ years of experience as a Business Analyst, with at least 3+ years in a lead or supervisory role
Strong knowledge of digital channels is required
Proven experience in digital banking, including comprehensive knowledge of mobile and internet banking features and functionalities
Thorough understanding of at least one of the Retail Banking Operations or Functions like Card Operations, Digital Banking, Retail Onboarding and Account Opening
Ability to convert concepts into visual diagrams and process flows using tools such as MS Visio, Balsamiq, or Adobe XD
Knowledge of UI/UX standards and experience with design mockups is an asset
Experience in writing documentation for software applications or products
Strong analytical thinking and problem-solving skills