ServiceNow SPM Consultant
Verinext
contract
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSMServiceNow
About the role
- Serve as a subject matter expert for ServiceNow CMDB and ITOM, ensuring data integrity, accuracy, and effective utilization.
- Design, enhance, and manage business continuity and operational processes within the ServiceNow platform.
- Analyze existing processes and procedures to identify opportunities for optimization, efficiency, and alignment with operational objectives.
- Facilitate education sessions, workshops, and discussions with stakeholders to improve understanding of ServiceNow capabilities and process interdependencies.
- Collaborate with cross-functional teams to ensure seamless integration and alignment of IT services across the organization.
- Evaluate how interconnected ServiceNow components function together and recommend innovative improvements to maximize value.
- Act as a strategic advisor rather than a traditional implementation lead, focusing on process refinement and evolution rather than net-new deployments.
- Document process flows, recommendations, and best practices to support long-term scalability and consistency.
Requirements
- Extensive hands-on experience with ServiceNow CMDB and ITOM.
- Strong understanding of IT service management, operational workflows, and business continuity practices.
- Proven ability to analyze, refine, and optimize existing processes rather than solely implementing new solutions.
- Excellent communication and facilitation skills, with the ability to educate and influence technical and non-technical stakeholders.
- Experience working in cross-functional, collaborative environments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow CMDBServiceNow ITOMprocess optimizationbusiness continuityIT service managementoperational workflowsprocess refinementdata integritydata accuracy
Soft skills
communication skillsfacilitation skillsstakeholder engagementcollaborationinfluence