Network Operations

• Monitor and triage incoming tickets, alerts, and calls.
• Troubleshoot and resolve issues where possible, focusing on backup and recovery (Commvault, Cohesity, Zerto) and general system support.
• Escalate unresolved or critical issues to on-call engineers following documented procedures.
• Perform routine health checks and monitoring for customer environments.
• Document all work performed, including resolutions and escalations, in the ticketing system.
• Collaborate with Service Desk and Engineering teams to ensure smooth hand-offs and issue resolution.
• Contribute to knowledge base articles and process improvements.

NOC Technician

NOC Engineer