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IT Helpdesk Support Technician
VentureCopilotIT Helpdesk Support Technician handling 60–80 end-user IT issues across multiple client accounts. Providing remote support within an Office 365 environment and managing helpdesk tickets.
About the role
Key responsibilities & impact- Handling Tier 1–2 support tickets — hardware, software, connectivity, peripherals
- Setting up workstations and accounts for new hires at client sites
- Supporting Office 365 — Outlook, Teams, SharePoint, One Drive
- Troubleshooting printers, VPN, and authentication issues
- Keeping tickets, documentation, and asset records clean and up to date
- Occasional onsite visits when remote support isn't enough
Requirements
What you’ll need- 1–2 years of experience in IT support or a helpdesk role
- Fluent English — you'll be speaking directly with US-based clients in professional environments
- Familiar with Windows and Office 365 basics
- Chicago timezone aligned (CST), full-time availability
- Coachable, responsive, and takes ownership without being chased
- A+ or Microsoft 365 certifications are a plus, not a requirement
Benefits
Comp & perks- None specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
ATS Keywords
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Hard Skills & Tools
IT supporthelpdesktroubleshootinghardware supportsoftware supportconnectivity supportperipherals supportOffice 365WindowsVPN
Soft Skills
fluent Englishcoachableresponsiveownershipcommunication
Certifications
A+ certificationMicrosoft 365 certification