Velera

ServiceNow

• Join team stand-ups to review ongoing tasks and priorities.
• Collaborate with stakeholders to gather requirements for new ServiceNow features or enhancements.
• Document user stories and acceptance criteria for modules like Service Catalog, Customer Portal, or CMDB.
• Translate business requirements into technical specifications.
• Work with the development team to design workflows, tables, and data models.
• Configure ServiceNow modules and test functionality to ensure alignment with business needs.
• Write scripts to automate processes and improve efficiency.
• Assist in creating custom applications and integrating AI-driven features.
• Perform data imports and validate accuracy within the platform.

Intern – ServiceNow Engineer

Systems Engineer

• Create, refine, and maintain the User Stories/Requirements for an EDW project, map the user stories to features, develop epics and features, define the acceptance criteria, and partner with the Product Owner for user story traceability and refinement
• Maintain, manage, and refine a prioritized backlog in partnership with the Product Owner
• Adhere to Agile principles and philosophies (Scrum or Kanban, as applicable) in fulfillment of the role.
• Mentor and guide other team members on Agile best practices and analysis techniques & tools.
• Foundational understanding of data technologies and data flows to translate technical jargon between the Product Owner, QA analysts, developers and the stakeholders of the business so that all partners are working towards a common goal.
• Utilizes advanced critical/analytical thinking skills to identify process gaps and potential project risks, then uses problem solving skills to brainstorm solutions with the team.
• Document business processes, functional specifications, non-functional specifications, and technical specifications.
• Assist the data architects with data mapping and process flow diagrams.
• Ensure compliance with all the audit requirements of the company.
• Leads research and analysis to identify trends, patterns, and insights that support the product owner and stakeholders in the decision-making process..
• Create intermediate -complex SQL queries and help map the data elements as needed, collaborate with multiple stakeholders to elicit requirements and lead story estimation for data or application development projects.
• Develop expertise in systems’ gap and impact analysis to eliminate product inefficiencies.
• Remain up-to-date on current technology trends, software development life cycle methodologies and best practices.
• Lead department initiatives with limited supervision.
• Provide mentoring and training to junior team members.
• Perform other duties as assigned.

Business Systems Analyst III – Business/Data Analyst

Account Manager

• The Senior Strategic Partnerships Executive – Primax drives strategic growth through high-value partnerships in credit, debit, and payment solutions.
• This role owns the end-to-end partnership lifecycle—from market prospecting and executive engagement to deal execution and implementation oversight—while collaborating across internal teams to deliver tailored solutions.
• Help build and establish strong relationships with prospective partners, demonstrate executive presence with C-suite executive stakeholders, and deliver value to prospects by effectively communicating Primax's value to decision makers and influencers.
• Identify and qualify potential partners for Primax’s payment, and card program solutions suite and other ancillary services.
• Grow existing partner relationships through cross-selling and upselling additional services such as portfolio optimization, fraud solutions, and digital enhancements.
• Manage portions of the partnership cycle, including discovery calls, product overviews, and proposal preparation, under guidance from senior leadership.
• Stay current on banking trends, payment innovations, and compliance requirements to position Primax as a trusted advisor.
• Represent Primax at banking conferences, trade shows, and industry events to build brand awareness and generate leads.
• Work closely with the pricing and legal teams to structure and negotiate agreements that meet client needs while maintaining profitability.
• Ensure a smooth hand-off of new clients to Account Executives for ongoing relationship management.