Client Delivery Analyst III – Debit Conversions

Velera

Client Delivery Analyst III at Velera leading complex financial institution debit and credit implementations. Coordinating technical project deliverables and providing excellent client support to ensure successful outcomes.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $75,800 - $96,700 per yearWebsite

About the role

Key responsibilities & impact

Meet with client to discuss specifications for complex projects
Work with client and vendors to determine project options
Facilitate meeting with key client personnel as needed
Complete Gap Analysis, as needed, to define system set-up requirements
Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations
Understand client business requirements; communicate between technical groups at client and vendor locations
Data map technical files between systems
Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time
Identify and report outstanding issues to the assigned project manager; assist with issue resolution
Ensure quality in implementation process
Communicate technical aspects and requirements of Implementations with third-party vendors and internal Project Support Team
Validate system parameters and conduct testing; modifying program parameters when necessary
Provide technical support to clients during the design, development, and implementation phases of the project
Provide extended hour post-implementation support for projects, and occasional on-site support as needed
Follow change control and appropriate change management processes
Assist with training and mentorship of less tenured Analysts
Assist in developing new product/ service requirements templates and procedural steps
Understand and complete tasks associated with various types of department projects
Provide after-hours on-call support for project installations as needed
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in related field and/or equivalent combination experience and education is required.
Training in Six Sigma Methodology and project management certification preferred.
Seven (7) years of related experience in the payment processing industry required.
Thorough understanding of payment card products, support services and processes required.
Five (5) years of related experience in business or system analysis required.
Three (3) years of client facing project support experience required.
Experience required completing card processing conversions that require migrating data from one processing platform to another.

Benefits

Comp & perks

Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Gap AnalysisData mappingSystem testingProject managementChange managementTechnical supportBusiness analysisCard processing conversionsPayment processingImplementation

Soft Skills

Client communicationIssue resolutionMentorshipTrainingInterpersonal skillsOrganizational skillsFacilitationConsultingCollaborationProblem-solving

Certifications

Project management certificationSix Sigma Methodology