Senior Client Delivery Project Manager – Member Services Contact Center

Velera

Senior Client Delivery Project Manager at Velera leading fintech projects and managing cross-functional teams. Delivering innovative financial technology solutions for the growth of financial institutions.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $84,900 - $108,200 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Establishes and directs project work-team efforts to successfully plan, develop, test and implement projects.
Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives.
Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors.
Facilitates and leads project resources to define tasks, durations, effort, and dependencies.
Partners with technology leaders to identify project resources and develop a comprehensive schedule.
Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities.
Maintains project documentation and ensures completeness.
Prepares and distributes project reports and communications.
Collaborates effectively with other project managers and external consulting organizations.
Travels to client locations to meet and discuss specifications, objectives, and options.
Serves as mentor for other Operational Services staff regarding project management methodologies.

Requirements

What you’ll need

7 years of project management experience required
5 years in a client facing role required
5 years in the financial services industry with card processing and payment solutions preferred
Large-scale conversion project leadership and card processing experience preferred
Client facing project leadership and card processing experience preferred.
Bachelor’s degree in related field and/or equivalent combination experience and education is required.
PMP certification preferred

Benefits

Comp & perks

Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementproject implementation lifecycleproject documentationtask definitionschedule developmentcross-functional team coordinationlarge-scale conversion project leadershipcard processingpayment solutions

Soft Skills

communicationleadershipmentoringcollaborationclient-facing skills

Certifications

PMP certification