Inbound Customer Service Representative

Velera

Inbound Customer Service Representative handling calls for credit unions in a remote setting. Responsible for member inquiries and maintaining high-level service standards.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Takes incoming calls from members
Navigates tools and resources to properly address member inquiries
Maintains a high level of service with members and meets performance targets
Maintains composure and demonstrates a calm, professional position while adapting to difficult situations
Develops and maintains productive working relationships with team members
Promotes and maintains a positive, professional image of Velera's Call Centers
Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge

Requirements

What you’ll need

High school diploma or equivalent
Some post high school education desirable

Benefits

Comp & perks

Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicecommunicationproblem-solvingadaptabilityteamworkprofessionalismrelationship buildingcomposurepositive attitudeperformance management

Certifications

high school diplomapost high school education