Velera

Fraud Detection Representative

Velera

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $1,841 per hour

Job Level

Junior

About the role

  • Takes incoming calls and outbound calls.
  • Navigates tools and resources to properly address case inquiries.
  • Monitoring and working cases for credit and debit accounts to identify fraudulent activity.
  • Multi-task across various systems to mitigate cardholder and credit union losses.
  • Maintains a high level of service with members and meets performance targets.
  • Communicate trends and training opportunities to management.
  • Maintains composure and demonstrates a calm, professional position while adapting to difficult situations.
  • Develops and maintains productive working relationships with team members.
  • Promotes and maintains a positive, professional image of Velera's Call Centers.
  • Participates in skills and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.

Requirements

  • High school diploma or equivalent.
  • Some post high school education desirable.
  • Minimum of one year experience in fraud detection and/or fraud investigation preferred.
  • Minimum six months experience in a customer service or call center experience preferred.
Benefits
  • Competitive wages
  • Medical with telemedicine
  • Dental and Vision
  • Basic and Optional Life Insurance
  • Paid Time Off (PTO)
  • Maternity, Parental, Family Care
  • Community Volunteer Time Off
  • 12 Paid Holidays
  • Company Paid Disability Insurance
  • 401k (with employer match)
  • Health Savings Accounts (HSA) with company provided contributions
  • Flexible Spending Accounts (FSA)
  • Supplemental Insurance
  • Mental Health and Well-being: Employee Assistance Program (EAP)
  • Tuition Reimbursement
  • Wellness program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fraud detectionfraud investigationcase monitoringmulti-taskingperformance targetsproduct knowledge
Soft Skills
communicationrelationship buildingcomposureprofessionalismadaptabilitycustomer service
Certifications
high school diplomapost high school education