Velera

Client Delivery Analyst II – ACS Implementations

Velera

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $67,700 - $86,300 per year

About the role

  • Supports the successful implementation of various complex financial institution debit and/or credit projects and initiatives
  • Participate in client consultation on business and technical requirements
  • Assume technical leadership role for assigned implementations
  • Coordinate all phases of operational implementation of technical deliverables
  • Meet with client to discuss specifications, work with client and vendors to determine project options
  • Complete Gap Analysis, as needed, to define system set-up requirements
  • Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations
  • Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems
  • Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time
  • Identify and report outstanding issues to the assigned project manager; assist with issue resolution
  • Ensure quality in implementation process
  • Communicate technical aspects and requirements of Implementations with third-party vendors and internal Project Support Team
  • Validates system parameters and conducts testing
  • Provide technical support to clients during the design, development, and implementation phases of the project
  • Provide extended hour post-implementation support for projects, and occasional on-site support as needed
  • Follows change control and appropriate change management processes
  • Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations
  • Assist with identifying improvements to the defined processes within the department
  • Understand and complete tasks associated with various types of department projects

Requirements

  • Associates degree in related field and/or equivalent combination experience and education is required
  • Bachelor’s degree preferred
  • Three (3) years of related experience in the payment processing industry required
  • Thorough understanding of payment card products, support services and processes required or current contractor resource in same or equivalent position performing all job requirements with Velera.
Benefits
  • Competitive wages
  • Medical with telemedicine
  • Dental and Vision
  • Basic and Optional Life Insurance
  • Paid Time Off (PTO)
  • Maternity, Parental, Family Care
  • Community Volunteer Time Off
  • 12 Paid Holidays
  • Company Paid Disability Insurance
  • 401k (with employer match)
  • Health Savings Accounts (HSA) with company provided contributions
  • Flexible Spending Accounts (FSA)
  • Supplemental Insurance
  • Mental Health and Well-being: Employee Assistance Program (EAP)
  • Tuition Reimbursement
  • Wellness program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Gap Analysissystem set-up requirementsdata mappingtechnical supporttestingproject planningchange managementimplementation processpayment processingpayment card products
Soft Skills
technical leadershipclient consultationcommunicationissue resolutionrelationship buildingconsultingguidancecoordinationproblem-solvingteam collaboration
Certifications
Associates degreeBachelor’s degree