Client Delivery Analyst III
Velera
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $75,800 - $96,700 per year
About the role
- Supports the successful implementation of complex financial institution debit and/or credit projects through technical tasks and quality checks.
- Leads client consultation on business and technical requirements and incorporates them into the project plan.
- Completes Gap Analysis to define system set-up requirements.
- Provides consulting and guidance to clients for meeting their business requirements.
- Communicates between technical groups at client and vendor locations and data maps technical files between systems.
- Ensures technical tasks are completed accurately and on time.
- Identifies and reports outstanding issues to the project manager and assists with issue resolution.
- Ensures quality in the implementation process and communicates technical aspects with vendors and internal teams.
- Validates system parameters, conducts testing, and modifies program parameters as necessary.
- Provides technical support during design, development, and implementation phases of the project.
- Develops working relationships with clients and internal partners to effectively communicate and deliver complex project implementations.
Requirements
- Bachelor’s degree in related field and/or equivalent combination experience and education required.
- Training in Six Sigma Methodology and project management certification preferred.
- Seven (7) years of related experience in the payment processing industry required.
- Thorough understanding of payment card products, support services and processes required.
- Five (5) years of related experience in business or system analysis required.
- Three (3) years of client facing project support experience required.
- Experience required completing card processing conversions that require migrating data from one processing platform to another.
Benefits
- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Gap Analysissystem set-up requirementsdata mappingsystem validationtestingprogram parameter modificationproject managementpayment processingcard processing conversionsdata migration
Soft Skills
client consultationcommunicationissue resolutionrelationship buildingquality assurancetechnical supportteam collaborationproblem solvingtime managementconsulting
Certifications
Bachelor’s degreeSix Sigma Methodologyproject management certification