Velera

Collections Representative I

Velera

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $15 - $18 per hour

Job Level

Junior

About the role

  • Reviews accounts in assigned queue to determine next course of action required to resolve the delinquent account.
  • Utilize various skip tracing techniques and collection strategies to locate right parties
  • Negotiate payment terms and methods, often requiring probing questions of the consumer in order to better understand potential objections to payment.
  • Follow up on specific accounts which meets department criteria to ensure all work has been completed on said accounts
  • Establish and maintain payment arrangements consistent with our established guidelines.
  • Dorm, close, and make recommendations on accounts in accordance with our established guidelines.
  • Make second voice calls as necessary to assist other collectors.
  • Participate actively in monthly continuous improvement training sessions to assure that appropriate collections calling techniques are developed to respond to new and difficult calling situations.
  • Maintain thorough knowledge of FDCPA
  • Document accounts accurately and quickly
  • Perform all other duties as assigned.

Requirements

  • Minimum (1) year collections or sales experience preferred
  • High school education or GED equivalent
Benefits
  • Competitive wages
  • Medical with telemedicine
  • Dental and Vision
  • Basic and Optional Life Insurance
  • Paid Time Off (PTO)
  • Maternity, Parental, Family Care
  • Community Volunteer Time Off
  • 12 Paid Holidays
  • Company Paid Disability Insurance
  • 401k (with employer match)
  • Health Savings Accounts (HSA) with company provided contributions
  • Flexible Spending Accounts (FSA)
  • Supplemental Insurance
  • Mental Health and Well-being: Employee Assistance Program (EAP)
  • Tuition Reimbursement
  • Wellness program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
skip tracing techniquescollection strategiesnegotiationpayment arrangementsdocumentation
Soft Skills
communicationproblem-solvingactive listeninginterpersonal skills