Client Delivery Analyst III – Credit
Velera
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $75,800 - $96,700 per year
About the role
- Meet with the client to discuss specifications for complex projects
- Work with the client and vendors to determine project options
- Facilitate meetings with key client personnel as needed
- Complete Gap Analysis, as needed, to define system set-up requirements
- Provide consulting and guidance to the client on the best approach to meet their business requirements for assigned implementations
- Understand client business requirements; communicate between technical groups at client and vendor locations, and data map technical files between systems
- Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time
- Identify and report outstanding issues to the assigned project manager; assist with issue resolution
- Ensure quality in the implementation process; Communicate technical aspects and requirements of Implementations with third-party vendors and the internal Project Support Team
- Validates system parameters and conducts testing, modifying program parameters when necessary
- Provide technical support to clients during the design, development, and implementation phases of the project
- Provide extended hour post-implementation support for projects, and occasional on-site support as needed
- Follows change control and appropriate change management processes and helps ensure that less tenured Business Analyst- Project Consultants understand and follow these processes
- Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations
- Assist with identifying improvements to the defined processes within the department
- Assists with training and mentorship of less tenured Analysts
- Assist in developing new product/ service requirements templates and procedural steps
- Understand and complete tasks associated with various types of department projects
- Provide after-hours on-call support for project installations as needed.
Requirements
- Bachelor's degree in a related field and/or equivalent combination of experience and education is required.
- Training in Six Sigma Methodology and project management certification preferred.
- Seven (7) years of related experience in the payment processing industry required.
- A thorough understanding of payment card products, support services, and processes required.
- Five (5) years of related experience in business or system analysis required.
- Three (3) years of client-facing project support experience required.
- Experience required in completing card processing conversions that require migrating data from one processing platform to another.
Benefits
- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Gap Analysisdata mappingsystem testingproject managementchange managementpayment processingbusiness analysisclient supportcard processing conversionstechnical support
Soft skills
communicationconsultingproblem-solvingrelationship buildingmentorshiptrainingissue resolutionorganizational skillsteam collaborationclient engagement
Certifications
Bachelor's degreeSix Sigma Methodologyproject management certification