Client Delivery Analyst III – Existing Business
Velera
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $75,800 - $96,700 per year
About the role
- Supports the successful implementation of various complex financial institution debit and/or credit projects by executing technical tasks and conducting quality checks.
- Leads client consultation on business and technical requirements, incorporating them into the overall project plan.
- Assigned complex, highly visible client projects, coordinating all phases of operational implementation of technical project deliverables.
- Meet with the client to discuss specifications for complex projects, completing Gap Analysis as needed.
- Provides consulting and guidance to clients on the best approach to meet their business requirements for assigned implementations.
- Understands client business requirements, communicating between technical groups at client and vendor locations.
- Works with client staff and vendors to execute the project plan, identifying and reporting outstanding issues to the assigned project manager.
- Ensures quality in the implementation process; validates system parameters and conducts testing.
- Provides technical support to clients during the project's design, development, and implementation phases.
- Assists with training and mentorship of less tenured Analysts, developing new product/service requirements templates and procedural steps.
- Performs after-hours on-call support for project installations as needed.
Requirements
- Bachelors degree in a related field and/or equivalent combination of experience and education is required.
- Training in Six Sigma Methodology and project management certification preferred.
- Seven (7) years of related experience in the payment processing industry required.
- Thorough understanding of payment card products, support services, and processes required.
- Five (5) years of related experience in business or system analysis required.
- Three (3) years of client-facing project support experience required.
- Experience required in completing card processing conversions that require migrating data from one processing platform to another.
Benefits
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Gap Analysispayment processingdata migrationsystem testingproject managementbusiness analysisclient consultationtechnical supportimplementation processquality assurance
Soft skills
communicationleadershipmentorshipproblem-solvingclient-facingconsultingcoordinationtrainingorganizationalinterpersonal
Certifications
Six Sigma Methodologyproject management certification