Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives.
Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors.
Leads project teams.
Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies, establishing a solid implementation schedule.
Partners with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule.
Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities, and leads team meetings to ensure delivery objectives are met.
Maintains project documentation, ensuring that project documents are complete, current, and properly stored.
Prepare and distribute project reports and communications; communicate with the technology team, project sponsors, stakeholders, functional area managers, and/or consultants regarding the status of specific tasks.
Ensure various integration elements of assigned projects are properly coordinated, including: project plan development, project plan execution, and overall change control; Develop highly technical, detailed project plan including all work required to complete both internal and client-facing projects.
Act as the primary liaison and manage expectations of key sponsors and client executive staff related to timing, functionality, and business objectives needed to support a successful go-live.
Assume responsibility, manage conflict within the group, and provide final approval for the entire project on behalf of all stakeholders; Troubleshoot project issues and escalate them to upper management if necessary.
Leads lesson learned exercises and participates in root cause analysis discussions.
Ensure that project information is communicated promptly through communication planning, information distribution, performance reporting, and administrative closure.
Collaborate effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractors, and other 3rd party providers, ensuring the quality standards for the project are met.
Facilitate project meetings, including project kick-off and specification meetings.
Work in a consultative role with senior client management, including the CEO and project teams, to ensure business requirements are met.
Travel to client locations to meet and discuss specifications, business objectives, and project options; facilitate meetings with key client personnel, including IT, for network connectivity and file mapping.
Serve as a mentor for other Operational Services staff related to project management methodologies and best practices.
Maintain interaction with credit unions, MasterCard, VISA, and other processors, software vendors, and ATM networks for the purpose of coordinating products/projects.
Maintain a thorough understanding of the payment processing card industry, card processing systems and subsystems, and/or related in-house applications, and a primary understanding of system parameters, regional ATM networks.
Perform other duties as assigned

Requirements

Bachelors degree in a related field and/or equivalent combination of experience and education is required.
PMP certification preferred
7 years of project management experience required
5 years in a client-facing role required
5 years in the financial services industry with card processing and payment solutions preferred.
Large-scale conversion project leadership and card processing experience preferred.
Client-facing project leadership and card processing experience preferred.

Benefits

Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

project managementproject plan developmentproject plan executionchange controlwork breakdown processroot cause analysisconflict managementcommunication planningperformance reportingclient-facing project leadership

Soft skills

leadershipcommunicationcollaborationmentoringproblem-solvingorganizational skillsstakeholder managementteam coordinationfacilitationconsultative skills

Certifications

PMP certification