Velera

Intern – Contact Center Pricing Analyst

Velera

internship

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $20 per hour

Job Level

Entry Level

About the role

  • Support the contact center contracts and billing operations team
  • Assess current Contact Center clients and review pricing data
  • Partner with leadership to define target rack rates and evaluate revenue impact of aligning clients to those rates
  • Contribute to designing a scalable renewal framework that supports enterprise objectives
  • Daily touch base with mentor to review data and progress on project
  • Work independently with access available for questions via Teams if needed
  • Participate in weekly one-on-ones with manager and team meetings

Requirements

  • Enrolled in an accredited undergraduate degree program – upperclassmen and graduate students preferred.
  • Outstanding verbal and written communication skills, with the ability to coordinate thoughts, communicate, completely, and concisely.
  • Strong, organizational, and detail skills, with the ability to consistently perform as business requests.
  • Strong critical thinking, problem-solving, and cross-functional collaboration skills.
  • Ability to adjust easily when directions and priorities change on short notice.
  • Proficiency in MS Office Suite® with a heavy emphasis on Excel.
  • Proficiency in software that applies to your major and function-specific internship.
  • Passion for learning the Credit Union Industry.
  • Believe in Velera’s culture and values.
Benefits
  • Competitive wages
  • Medical with telemedicine
  • Dental and Vision
  • Basic and Optional Life Insurance
  • Paid Time Off (PTO)
  • Maternity, Parental, Family Care Community Volunteer Time Off
  • 12 Paid Holidays
  • Company Paid Disability Insurance
  • 401k (with employer match)
  • Health Savings Accounts (HSA) with company provided contributions
  • Flexible Spending Accounts (FSA)
  • Supplemental Insurance
  • Mental Health and Well-being: Employee Assistance Program (EAP)
  • Tuition Reimbursement
  • Wellness program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysispricing analysisrenewal framework designcritical thinkingproblem-solvingorganizational skillsdetail orientation
Soft skills
verbal communicationwritten communicationcross-functional collaborationadaptabilityindependence