Client Delivery Analyst III – Debit Conversions
Velera
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $75,800 - $96,700 per year
Job Level
SeniorLead
About the role
- Support the successful implementation of various complex financial institution debit and/or credit projects through execution of various technical tasks and quality checks.
- Lead client consultation on business and technical requirements, and incorporate into overall project plan.
- Complete Gap Analysis to define system set-up requirements.
- Provide consulting and guidance to the client on the best approach for implementations.
- Understand client business requirements; communicate between technical groups at client and vendor locations, and data map technical files between systems.
- Work with client staff and vendors to execute project plan, ensuring technical tasks are completed accurately and on time.
- Identify and report outstanding issues to the assigned project manager; assist with issue resolution.
- Ensure quality in the implementation process; communicate technical aspects of implementations with vendors and the internal Project Support Team.
- Validate system parameters and conduct testing, modifying program parameters when necessary.
- Provide technical support to clients during design, development, and implementation phases of the project.
- Assist with identifying improvements to the defined processes within the department.
- Assist with training and mentorship of less tenured Analysts.
- Provide after-hours on-call support for project installations as needed.
Requirements
- Bachelors degree in a related field and/or equivalent combination of experience and education is required.
- Training in Six Sigma Methodology and project management certification preferred.
- Seven (7) years of related experience in the payment processing industry required.
- A thorough understanding of payment card products, support services, and processes required.
- Five (5) years of related experience in business or system analysis required.
- Three (3) years of client-facing project support experience required.
- Experience required in completing card processing conversions that require migrating data from one processing platform to another.
Benefits
- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Gap Analysisdata mappingsystem testingprogram parameter modificationpayment processingcard processing conversionstechnical supportproject planningquality assuranceprocess improvement
Soft skills
client consultationcommunicationissue resolutionmentorshipleadershiporganizational skillsproblem-solvingteam collaborationattention to detailtime management
Certifications
Six Sigma Methodologyproject management certification