Dispute Operations Manager
Velera
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $82,700 - $105,400 per year
Job Level
Mid-LevelSenior
About the role
- Lead and direct the daily operations and activities of the Chargeback processing teams as well as other related support services.
- Manage team workflows with strict adherence to association and regulatory timeframes.
- Provide leadership and oversight to staff while ensuring compliance to department and company policies in order to minimize operational risk and maintain high quality standards.
- Serve as point of escalation for critical service-related issues and be responsible for communicating with senior management, internal teams and credit unions as needed.
- Develop and maintain productivity and quality standards for all departmental functions; ensure records are maintained by team leadership as needed for staff assessment and evaluations.
- Manage departmental and procedural changes to ensure full compliance and minimize risk of loss.
- Build and maintain strategic working relationships with industry, vendor partners and key internal stakeholders to enhance overall management of areas of responsibility.
Requirements
- Bachelor’s Degree in related field; preferably in Business Administration or equivalent combination of education and experience required.
- Minimum five (5) years management experience or relevant experience in the debit/credit card/financial services industry with extensive customer service background.
- Proven leadership skills, organizational skills, problem solving skills and executive presentation skills required.
- Thorough knowledge of Visa/MasterCard Chargeback Rules, Regulation E & Z and 3rd party vendor systems required.
- Proven knowledge of 3rd party vendor processing system to include online screens, monetary and non-monetary transactions, dispute cycles including Representments, Arbitration and Compliance, Product Control File and other system parameters, and the system's more advanced function and features, preferred.
Benefits
- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Chargeback processingRegulation ERegulation Zdispute cyclesRepresentmentsArbitrationComplianceProduct Control File3rd party vendor processing systemmonetary transactions
Soft skills
leadershiporganizational skillsproblem solvingexecutive presentation skills
Certifications
Bachelor’s Degree in Business Administration