Customer Support Specialist

Vehlo

Customer Support Specialist resolving payment-processing issues for Vehlo’s auto-repair merchants. Managing account updates, escalations, compliance guidance, and merchant communications across phone, email, and chat.

Posted 8/8/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support within payment processing and fintech, with a strong focus on problem-solving, compliance, and effective communication. Proficient in managing merchant interactions and utilizing CRM tools to enhance service delivery.

Highest-signal resume keywords

Customer Support ExperiencePayment Processing KnowledgePCI Compliance UnderstandingSalesforce ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Interchange KnowledgeDispute ResolutionMerchant Services PlatformsPayment TerminalsVirtual Terminal EnvironmentsSurcharge Pricing ProgramsConsumer Choice Pricing ProgramsDMS Platforms Exposure

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAttention to DetailOrganizational Skills

Tools & Technologies

Microsoft OfficeSalesforceCRM ToolsSlack

Industry Keywords

FintechAutomotive Dealership OperationsPayment Network RulesDealer Pay Program

About the role

Key responsibilities & impact

Provide timely, professional support to existing merchants via phone, email, and chat
Process account updates including bank changes, pricing adjustments, and monthly statement uploads
Explain Dealer Pay program options, pricing structures, and compliance requirements
Investigate and resolve payment-related issues, including statement discrepancies and account concerns
Assist with escalated issues involving terminals, virtual terminals, card security, and unusual processing activity
Maintain accurate records of merchant interactions, updates, and resolutions in CRM and internal systems
Collaborate with Technical Support, Implementation, Enrollment, and Operations teams
Advise on interchange rates, PCI compliance, payment network rules, and DMS-integrated payment workflows
Stay current on Dealer Pay systems, tools, product updates, and platform functionality
Use Microsoft Office, Slack, and CRM tools to manage communications and workflows
Travel as needed

Requirements

What you’ll need

2+ years of experience in customer support, preferably in payment processing, fintech, or automotive dealership operations
Working knowledge of interchange, PCI compliance, processing systems, and dispute resolution
Strong verbal and written communication skills
Ability to explain technical or financial concepts clearly to non-technical audiences
Proven problem-solving ability with a proactive, ownership-oriented approach
Experience managing complex or escalated customer inquiries
Proficiency in Microsoft Office, including Excel, Outlook, and Word
Proficiency in Salesforce
High attention to detail and strong organizational habits
Experience with merchant services platforms, payment terminals, or virtual terminal environments preferred
Familiarity with surcharge and consumer choice pricing programs and compliance requirements preferred
Exposure to DMS platforms preferred
Must reside in a state where the company is authorized to employ workers
Must maintain a dedicated, safe, and distraction-free workspace if working remotely
Reliable high-speed internet connection sufficient for video conferencing and job-related systems if working remotely
Ability to work core hours aligned to the stated time zone or schedule expectations
Employment may be contingent upon a background check

Benefits

Comp & perks

Medical, dental, vision, and life insurance
401(k) with company match
Paid time off and holidays
Opportunity for growth
Opportunity for recognition and rewards
Reasonable accommodations for individuals with disabilities