Lead HVAC Engineer – Nuclear
Sargent & Lundy
Sustaining Engineer
Veeva Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $160,000 per year
Job Level
Mid-LevelSenior
Tech Stack
JavaObjective-CSQLSwiftVault
About the role
- Troubleshoot critical customer reported issues in the Vault CRM products
- Fix bugs in the Vault CRM code
- Learn everything about the Vault CRM modules and use that knowledge to ensure our customers are successful
- Build tools to help with fixing and troubleshooting product issues
- Collaborate with the Development, Support, Product, and QA teams to diagnose, troubleshoot and resolve complex customer issues
- Identify problems that may impact multiple customers
Requirements
- 3+ years of experience in software support or sustaining role for Enterprise products
- Experience with backend development with Java
- Experience with troubleshooting and debugging web and mobile apps built with Java, HTML/CSS, , C#, Swift and Objective-C
- Hands-on experience with SQL querying and working with data
- Exceptional analytical and problem-solving skills
- Ability to effectively prioritize and execute tasks in an environment with high visibility and high expectations
- Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills to reduce customer concerns in urgent or critical situations
- Ability to technically collaborate with product engineers while troubleshooting customer escalations
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
JavaHTMLCSSC#SwiftObjective-CSQLtroubleshootingdebuggingsoftware support
Soft skills
analytical skillsproblem-solving skillscustomer servicecommunication skillsinterpersonal skillsprioritizationexecutioncollaboration
