Service Delivery accountability for Veeva’s Commercial product line at one of our largest customers
Deep partnership with customer leadership, IT, and business stakeholders to define deployment, governance, and transformation roadmap
Establish post-deployment application management
Support implementation proposals and services contract negotiation
Coordinate Customer Success Manager activities to drive product value and adoption
Coordinate Product Management and Product Support activities
Own customer success and lead as the services executive partnering across Veeva teams including Product and Sales
Customer-facing role working from customer site, home office, and offsite meetings
Requirements
7+ years in large-scale program management within the Pharmaceutical Commercial space (Sales, Medical Affairs, Marketing)
Consulting experience across multiple functional areas for enterprise pharma clients
Track record of success leading diverse global teams to deliver large, complex technology implementations to deliver measurable business results
Experience in technology strategy and roadmap development for large pharma customers
Proven executive communication skills
Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level
Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
Works well with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program high
Based in Eastern or Central Time Zone and able to travel up to 50% of the time
Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Work Anywhere: flexibility to work from home or in the office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementtechnology strategyroadmap developmentlarge-scale technology implementationsnegotiationproblem resolutionprocess establishmentinfluencing without authority