Practice Manager, Quality Services
Veeva Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $200,000 per year
Job Level
SeniorLead
Tech Stack
Cloud
About the role
- Lead a Professional Services team that delivers Veeva Quality Cloud
- Responsible for hiring, performance management, and mentorship
- Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource (dedicate up to 25% time engaging with customers)
- Manage supply and demand of your team; staff the right people on the right projects and provide oversight to ensure delivery success
- Support and coach team; find and create billable work to drive productivity and hold team accountable
- Manage escalations and support sales and other teams in the pre-sales process
- Cultivate trusted relationships with customers and coordinate across projects and Veeva functions to share lessons learned and best practices
- Provide executive oversight of internal initiatives and project sponsorship and build an internal network across Sales, Strategy, Product, and Services to champion customer and employee success
Requirements
- 10+ years of software implementation experience at a software vendor or consulting firm
- 8+ years in people management
- Has grown and led a professional services team
- Operational excellence in leading Services including utilization and resource management
- Ability to travel up to 25% of the time
- Experience implementing Quality Systems for Life Sciences or regulated industries (Nice to Have)
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
- Work Anywhere (flexibility to work from home or in the office)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software implementationresource managementperformance managementproject sponsorshipquality systems implementation
Soft skills
leadershipmentorshipcustomer relationship managementcoachingcommunication