Senior Engagement Manager
Docusign
Cloud
Practice Manager, Quality Services
Veeva Systems
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts
Visit company websiteSalary
💰 $100,000 - $200,000 per year
Job Level
SeniorLead
Tech Stack
Cloud
About the role
- Lead a Professional Services team that delivers Veeva Quality Cloud
- Responsible for hiring, performance management, and mentorship
- Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource (up to 25% customer engagement)
- Manage supply and demand of your team and staffing
- Support and coach your team and find/create billable work
- Manage escalations and support pre-sales process
- Cultivate trusted relationships with customers
- Coordinate across projects and other Veeva functions to share best practices
- Provide executive oversight of internal initiatives and project sponsorship
- Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success
Requirements
- 10+ years of software implementation experience at a software vendor or consulting firm
- 8+ years in people management
- Has grown and led a professional services team
- Operational excellence in leading Services including utilization and resource management
- Ability to travel up to 25% of the time
