Veeva Systems

Customer Success Manager

Veeva Systems

full-time

Posted on:

Origin:  • 🇺🇸 United States • Massachusetts

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $75,000 - $195,000 per year

Job Level

JuniorMid-Level

Tech Stack

Cloud

About the role

  • Serve as the primary product expert and strategic partner for OpenData clients; Guide clients to maximize the value of their OpenData solution and achieve their business objectives; Blend deep product knowledge with proactive customer success methodologies; Ensure clients realize the full, measurable value of their OpenData investment and experience exceptional satisfaction and advocacy; Act as a clear, strategic point of contact for OpenData, providing expert guidance, managing escalations, and advocating for the client's needs and product evolution internally

Requirements

  • 2+ years in Customer Success or a relevant client-facing role (e.g., Professional Services, Product Management, Consulting); 1+ year of experience in the Life Sciences industry; Exceptional organizational and communication skills; Client-centric mindset with a focus on success and experience; Strong empathy, active listening, and problem-solving abilities; Ability to manage complex accounts and navigate enterprise organizations; Proactive, strategic, and outcome-focused approach to client engagement; Commitment to continuous learning and staying updated on industry trends and best practices