Services Engagement Manager – Safety Systems
Veeva Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $170,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudVault
About the role
- Align closely with the Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term success metrics and plans, and establish confidence in our ability to deliver
- Set customer and internal stakeholder expectations correctly, focusing on long-term customer success
- Position post-implementation support, training, and other Veeva solutions/offerings that may be needed for a successful customer experience
- Work across Services teams and leaders to ensure successful delivery aligns to the delivered implementation plan and long-term customer strategy
Requirements
- 5+ years of software implementation project planning and/or professional services management experience within the Life Sciences industry
- 2+ years in a consulting or professional services environment specific to Safety & Pharmacovigilance, including proven success in selling and managing small- and large-scale implementation programs
- Consultative work style with the ability to build short- and long-term strategies to ensure customer success and continued evolution
- Strong written and verbal communication skills, executive-level presence, and experience in facilitation
- Ability to engage audiences of varying perception levels
- Collaborative nature and the ability to partner cross-functionally in a highly matrixed environment
- Content, cloud, and/or data management experience in Life Sciences
- Ability to travel when required (up to 20%)
- Direct experience partnering with customers in the Safety & Pharmacovigilance industry
- SaaS / Cloud Experience
- Background includes exposure to regulatory compliance and validation standards in the Life Sciences industry
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software implementationproject planningprofessional services managementconsultingSafety & PharmacovigilanceSaaScloud computingdata managementregulatory compliancevalidation standards
Soft skills
consultative work stylecommunication skillsexecutive presencefacilitationcollaborationstrategic planningcustomer successaudience engagementcross-functional partnershiplong-term strategy development