Services Engagement Manager – Quality Cloud
Veeva Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $170,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudVault
About the role
- Utilizing Quality Life Sciences experience and Veeva product knowledge, the SEM will structure the right implementation approach, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs
- Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services
- Set Customer and internal stakeholder expectations correctly with a focus on long-term success
- Provide awareness and alignment with the partner ecosystem
- Position Managed Services support, training, and other solutions that may be needed for a successful customer experience
- Travel estimate: Less than 25%
Requirements
- Direct experience in Life Sciences and/or Quality, preferably within Document Management, GxP Training, Quality Event Management, Validation Management, and LIMS space
- Align closely with the Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term success metrics and plans, and establish confidence in our ability to deliver
- Proven track record of contributing to and meeting or exceeding team sales quotas
- Strong written and verbal communication skills, executive-level presence, and experience in facilitation
- Manage negotiations with a wide range of stakeholders including executive-level
- 5+ years of experience delivering consulting services, including involvement in selling services
- Ability to travel up to 25% of the time
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Veeva product knowledgeDocument ManagementGxP TrainingQuality Event ManagementValidation ManagementLIMSconsulting servicesProposal developmentStatement of Work developmentimplementation strategies
Soft skills
strong written communicationstrong verbal communicationexecutive-level presencefacilitationnegotiationstakeholder managementcustomer expectation managementteam collaborationlong-term success focusalignment with partner ecosystem