Customer Success Manager – Clinical Operations
Veeva Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, North Carolina, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $200,000 per year
Job Level
SeniorLead
Tech Stack
Cloud
About the role
- Support 4-6 large, global customers post-implementation with Veeva Clinical applications
- Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
- Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
- Lead meetings with customers to demonstrate success and identify additional value opportunities
- Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap
- Facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning
Requirements
- 7+ years experience in clinical operations within a life sciences company
- SaaS/cloud experience in the management of clinical operations applications
- Experience working with large global pharmaceutical companies
- Customer-facing consulting experience
- Managed relationships with executive stakeholders
- Ability to travel up to 25%
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
clinical operationsSaaScloud computingVeeva Clinical applicationscustomer relationship management
Soft skills
strategic guidancecustomer-facing consultingrelationship managementcommunicationcollaboration