Manager

• Lead, coach, and develop a high-performing team of Product Support Engineers to deliver world-class customer support
• Hire, onboard, and retain top technical talent in the region
• Manage, mentor, and grow a team of Product Support Engineers focused on delivering high-quality customer support
• Drive team engagement and development
• Oversee daily operations, ticket handling, and SLA compliance to ensure timely and effective customer issue resolution
• Act as an escalation point for complex customer issues and collaborate cross-functionally with Product Management and Engineering
• Build strong relationships with customers and internal partners to ensure alignment and customer satisfaction
• Coordinate with global peers in North America, Europe, and Asia for consistent processes and support excellence
• Support hiring and onboarding of new engineers to build long-term local capability
• Lead local process improvement and training initiatives

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