Veeva Systems

Product Support Engineer

Veeva Systems

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇯🇵 Japan

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Job Level

JuniorMid-Level

Tech Stack

AWS

About the role

  • Provide global support covering all issues related to Veeva applications
  • Learn everything about our software and use that knowledge to ensure client success
  • Support the client administrators across multiple organizations
  • Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues
  • Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation, or configuration
  • Provide coordinated support for getting new releases and configuration changes into production
  • Gather information for analysis, carry out the necessary research, setup test environments, replicate issues locally, and propose resolutions or workarounds
  • Be a client-facing representative of the Development and Product teams
  • Document new processes and keep existing documentation and tools up to date as the environment changes
  • Interface with engineering, product management, and professional services when necessary
  • Attend daily meetings and provide status updates

Requirements

  • 2+ years of support experience in 2nd- or 3rd-line product support positions
  • The desire to learn new soft and technical skills
  • Experience working closely with Development and Technical Operations
  • Ability to diagnose and use industry-standard tools and techniques to ensure the application performs to client expectations (e.g., FTP, Postman, AWS Tools)
  • Fluent in English and Japanese both written and verbal
  • Analytical mindset, a natural problem solver with a hands-on approach
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development
  • Employee Success

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Veeva applications supporttroubleshootingdata integrityconfiguration managementtest environment setupissue replicationproblem resolutiontechnical support2nd-line support3rd-line support
Soft skills
client-facinganalytical mindsetproblem solvingcommunicationteam collaborationadaptabilitystatus reportingdocumentationresearch skillslearning agility