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Tech Stack
Tools & technologiesERPOracleSQL
About the role
Key responsibilities & impact- Ensure ERP stability: Actively handle Level 2 and 3 tickets (incidents and general day-to-day requests), ensuring SLA compliance and user satisfaction.
- Root cause analysis: Investigate recurring issues in Protheus, proposing permanent fixes and process or system improvements.
- Requirements gathering and improvements: Elicit requirements and design functional/process improvements within Protheus specialty areas.
- Parameterization and configuration: Perform configurations, data dictionary updates, application of patches/updates, and parameterizations in the ERP.
- Testing and quality: Validate and test fixes, customizations, and new releases before promoting them to the production environment.
- Training: Guide, train, and enable Key Users and business areas in the correct use of the system.
- Partner management: Interface with external consultancies for technical specifications of developments (ADVPL / PO-UI) and monitor delivery of contracted scopes.
- Business partnership: Strengthen integration between IT and business areas (especially Sales/Manufacturing/Logistics), acting as a facilitator.
- Documentation: Keep technical documentation, process manuals, and the IT knowledge base up to date.
Requirements
What you’ll need- Proven experience in maintenance and support of the TOTVS Protheus ERP.
- Strong knowledge in parameterization and business rules of the main modules (e.g., Billing, Purchasing, Inventory/Warehousing, Finance or related areas).
- Knowledge of relational databases (SQL Server or Oracle) for creating queries to support diagnostics and reporting.
- Understanding of Protheus architecture (AppServer, SmartClient, DB Access, SXs Data Dictionaries).
- Proven ability to break down and resolve complex problems (troubleshooting).
- Experience in requirements elicitation and mapping/documentation of business processes.
- Communicative profile with ease interacting with users at different levels.
Benefits
Comp & perks- Health insurance
- Pluxee card - R$ 500.00 (meal allowance + Operational Excellence and Attendance bonus)
- On-site cafeteria
- Shuttle transportation (Rio do Sul | Lontras)
- Dental care agreement and dental plan
- Life insurance
- Library
- PPR (profit-sharing/performance bonus)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Protheus ERPparameterizationSQL ServerOracletroubleshootingrequirements elicitationbusiness process mappingdata dictionary updatestestingcustomizations
Soft Skills
communicationproblem-solvingtrainingfacilitationuser interactioncollaborationdocumentationuser satisfactionstakeholder managementprocess improvement