Care Coordinator

Vaya Health

Care Coordinator providing afterhours coverage for the NCServes Coordination Center. Conducting assessments and making referrals to support veterans in need.

Posted 7/3/2026part-timeRemote • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $42,872 - $55,734 per yearWebsite

About the role

Key responsibilities & impact

Provides afterhours, weekend and holiday coverage for the NCServes Coordination Center.
Conducts biopsychosocial assessments by phone with clients to identify needs in key areas.
Makes referrals to Network providers to address identified needs based on understanding of eligibility criteria, capacity, location, and client preference.
Maintains a working knowledge of Network providers’ menu of services, eligibility criteria, intake process and preferences.
Develops positive working relationships with array of Network providers and attends monthly community meetings.
Documents all activity in accordance with grant program guidelines and in compliance with internal policies and procedures.
Elicits feedback from clients and providers to ensure successful engagement.
Coordinates across other programs and ministries within ABCCM.
Participates in all appropriate staff, supervision, and training meetings.
Assumes other duties as assigned by Leadership.

Requirements

What you’ll need

Minimum of 2 years working with at-risk populations, experience with Veterans preferred.
Existing knowledge of the area resources available to veterans preferred.
Excellent communication skills, both verbal and written.
Proficiency in web-based platforms as well as MS Office Suite.
Self-directed, highly motivated and focused with a strong commitment to the mission of ABCCM to serve the veteran community and the mission of Vaya Health.

Benefits

Comp & perks

Flexible work arrangements
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Biopsychosocial AssessmentClient Referral CoordinationDocumentation ComplianceEligibility Criteria UnderstandingIntake Process Knowledge

Soft Skills

Excellent CommunicationSelf-DirectedHighly MotivatedRelationship Building