Customer Experience PRO

VAUSA

Join as a PRO to assist shoppers in real-time through video calls for retail brands. Offering expert navigation and customer support while leveraging innovative technology.

Posted 4/29/2026full-timeRemote • California, Colorado, Illinois, Massachusetts, New York, Oregon, Vermont, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Respond to product-related questions
Provide directions and in-store navigation
Clarify return and exchange policies
Assist with inventory and stock availability inquiries
Offer concierge-level customer support—just like an in-store associate
Represent the assigned retail brand, complete with a branded backdrop
Serve USA-based retail customers (initially)

Requirements

What you’ll need

Proven experience delivering luxury or concierge-level customer service
Confidence in using company-provided technology tools
Professional handling of diverse inquiries across multiple major brands
Strong written and verbal communication skills
A quiet, professional home workspace with reliable internet connectivity

Benefits

Comp & perks

Competitive, above-average pay—your expertise is valued
Work-from-home flexibility with a white-collar service role
Career growth opportunities as we scale
Innovative technology to support your success
Paid time off (PTO) after 90 days of employment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

luxury customer serviceconcierge-level customer servicestrong written communicationstrong verbal communicationprofessional handling of inquiries