UCaaS Help Desk Support Representative

Vatic Outsourcing

Client-facing support representative providing specialized assistance for UCaaS platforms. Focused on resolving technical issues and supporting user onboarding in a hybrid environment.

Posted 5/17/2026full-timeMarietta • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Resolve client UCaaS technical issues promptly and efficiently.
Handle provisioning and maintenance requests, including line transfers and user group additions.
Contribute to UCaaS system maintenance, updates, and database reviews.
Provide timely, detailed and accurate reporting to external and internal audiences.

Requirements

What you’ll need

College Degree
1+ years in telecommunications and/or UCaaS/Help Desk support
Technical expertise in UCaaS and cloud-based communication platforms
Troubleshooting and resolving technical issues related to UCaaS services (voice, video, messaging, and collaboration tools)
Proficiency with Microsoft Office, particularly Excel, for data management and reporting

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UCaaScloud-based communication platformstroubleshootingtechnical supportdata managementreporting

Soft Skills

problem-solvingcommunicationattention to detail

Certifications

College Degree