Agent Strategist

Vapi

Agent Strategist responsible for managing enterprise accounts and driving customer value at voice AI startup. Engaging with VP and C-level executives to ensure deployment success and renewal strategies.

Posted 6/29/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders
Deeply understand each customer’s deployment architecture, use cases, and success criteria
Audit current health metrics, renewal timelines, usage patterns, and engagement cadence
Align with FDE, CSE, Sales, and Product on open workstreams and deployment priorities
Establish a structured cadence of weekly, biweekly, or monthly syncs based on account tiering
Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals
Begin identifying renewal risks and expansion signals across your portfolio
Deliver structured QBRs for Tier 1 and Tier 2 accounts with executive-ready reporting
Drive renewal conversations beginning 120 days out and partner with AEs on commercial strategy
Surface qualified expansion opportunities supported by usage data and deployment success metrics
Enforce service tier boundaries and protect the integrity of the engagement model
Contribute to refining post-sales playbooks, documentation standards, and tooling as the function scales

Requirements

What you’ll need

5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company
Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations
Strong stakeholder management skills with the ability to engage VP and C-level executives
Technically fluent enough to discuss APIs, integrations, deployment workflows, and architecture without needing to write code
Experienced in renewal and expansion motions and comfortable building commercial narratives
Highly organized with strong CRM hygiene, documentation habits, and follow-through
Comfortable operating in ambiguity and helping build process in a high-growth environment
Bonus: Experience in voice, conversational AI, telephony, contact center technology, or AI/ML products

Benefits

Comp & perks

Comprehensive health coverage: medical, dental, and vision plans
Flexible time off: take what you need
Catered meals
Transportation
Gym
$10k annual L&D budget
Team love: We love hanging out, and we do quarterly off-sites

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API DiscussionsDeployment WorkflowsIntegration ManagementHealth Metrics AuditingUsage Data AnalysisCommercial Strategy DevelopmentQBR ReportingPost-Sales Playbook RefinementDocumentation StandardsCRM Hygiene

Soft Skills

Strong OrganizationAbility to Operate in AmbiguityRelationship BuildingFollow-Through