Member of Technical Staff – Site Reliability Engineer

Vapi

Member of Technical Staff role focusing on Site Reliability Engineering in a voice AI platform company. Driving call completion rates and building reliability culture.

Posted 6/3/2026full-timeSan Francisco • California • 🇺🇸 United StatesLead💰 $200,000 - $270,000 per yearWebsite

Tech Stack

Tools & technologies

GoGrafanaKubernetesPrometheusTypeScript

About the role

Key responsibilities & impact

30 Day: Join the oncall rotation. Walk the 15 stability-gap incidents and turn the patterns into a prioritized reliability backlog. Define the first set of SLOs for the call-completion path.
60 Day: Stand up error budgets and SLO-based alerting in Chronosphere/Prometheus for the highest-impact services. Run the first proper load test against provider rate limits and per-org concurrency. Tune autoscaling for wscaler / workerpool-cron-scaler.
90 Day: Ship a real platform service — capacity forecaster, auto-remediation, or oncall tooling — in Go or TypeScript. Own the postmortem process. Drive a measurable improvement in p99 call completion or MTTR.

Requirements

What you’ll need

You’ve run incident command and postmortem discipline at scale on a real oncall rotation.
You’ve operated SLOs and error budgets in Chronosphere, Prometheus, Grafana, or Datadog.
You’ve done capacity planning and load testing for production systems with real users.
You’re fluent in Kubernetes production ops: pod crash diagnosis, HPA/VPA tuning, PodDisruptionBudgets, graceful shutdown.
You know backpressure and autoscaling patterns — KEDA, custom metrics scaling.
Nice-to-haves: You ship code, not just scripts. You can build platform services in Go or TypeScript.

Benefits

Comp & perks

Comprehensive health coverage: medical, dental, and vision plans
Real stake: competitive salary and excellent equity ownership
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

GoTypeScriptKubernetesload testingcapacity planningautoscalingerror budgetsSLOsbackpressurepod crash diagnosis

Soft Skills

incident commandpostmortem disciplineownershipmeasurable improvement