Maritime Mission Customer Success Manager – TS/SCI

Vantor

Maritime Mission Customer Success Manager at Vantor delivering geospatial insights to U.S. Government customers.

Posted 7/11/2026full-timeHerndon • Colorado, Florida, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $108,000 - $158,400 per yearWebsite

Tech Stack

Tools & technologies

Remote SensingTypeScript

About the role

Key responsibilities & impact

Serve as the primary maritime mission subject matter expert supporting U.S. Government customers throughout the customer lifecycle.
Build trusted relationships with stakeholders across NIWC Pacific, NIWC Atlantic, NAVWAR, U.S. Navy Program Offices, Fleet organizations, Marine Corps, Coast Guard, and other maritime mission partners.
Partner with Account Executives during customer engagements to understand mission requirements, shape technical solutions, and support strategic growth opportunities.
Work alongside customer operators and analysts to understand operational workflows, intelligence requirements, and evolving mission priorities.
Help customers successfully implement, adopt, and operationalize Vantor's geospatial intelligence, maritime analytics, and AI-enabled capabilities.
Conduct customer briefings, product demonstrations, mission planning sessions, workshops, and training events.
Support operational exercises, technical exchanges, and customer working groups while serving as a trusted mission advisor.
Gather customer feedback and operational insights to help influence product roadmap priorities and future capability development.
Collaborate with Product, Engineering, and Delivery teams to resolve customer challenges and continuously improve the customer experience.
Monitor customer adoption, mission outcomes, and operational success while proactively identifying opportunities for expansion within existing accounts.
Support proposal efforts, capture activities, and technical responses by providing maritime operational expertise.
Represent Vantor at industry conferences, Navy and NIWC events, and customer forums.

Requirements

What you’ll need

Active TS/SCI security clearance
Bachelor's degree in Engineering, Computer Science, Geospatial Sciences, National Security Studies, Business, or a related discipline
5+ years supporting U.S. Government customers within defense, intelligence, maritime, or national security environments
Experience supporting customer-facing activities such as Customer Success, Solutions Engineering, Mission Engineering, Technical Account Management, Systems Engineering, or Solution Architecture
Demonstrated experience supporting maritime missions, Maritime Domain Awareness (MDA), naval operations, ISR, GEOINT, maritime intelligence, or operational planning
Strong understanding of geospatial intelligence, remote sensing, AI/ML-enabled analytics, mission systems, or maritime operational technologies

Benefits

Comp & perks

robust 401(k) with company match
mental health resources
student loan repayment assistance
adoption reimbursement
pet insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Geospatial IntelligenceMaritime AnalyticsAI/ML-Enabled AnalyticsOperational PlanningMission SystemsRemote SensingISRSolutions EngineeringTechnical Account ManagementSystems Engineering

Soft Skills

Relationship BuildingCustomer EngagementCollaborationCommunicationProblem Solving

Certifications

Bachelor's Degree in EngineeringBachelor's Degree in Computer ScienceBachelor's Degree in Geospatial SciencesBachelor's Degree in National Security StudiesBachelor's Degree in Business