SAP FSM Application Manager – S/4HANA

VANGARD AG

SAP FSM Application Manager responsible for integration and support of SAP Field Service Management. Engaging with teams to optimize service processes within a hybrid work environment in Bern, Switzerland.

Posted 5/25/2026full-timeBern • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You take on the functional and technical responsibility for SAP Field Service Management within our client’s S/4HANA environment
You act as the central interface between service teams, dispatch/planning and IT — ensuring field service processes are accurately represented, integrated and continuously improved in the system
Responsible for the stable operation and further development of SAP FSM, including integration with S/4HANA
Configuration and optimization of dispatch, planning and reporting/confirmation processes
Implement system changes and coordinate releases in alignment with SAP
Contribute to or lead FSM implementations and integration projects with S/4HANA
Interface ownership between FSM and backend processes: service orders, spare parts, time and cost reporting
Provide 2nd- and 3rd-level support for FSM topics, including root-cause analysis and incident management
Close collaboration with After Sales, Customer Service, dispatch/planning and IT
Training and documentation for key users and field technicians

Requirements

What you’ll need

Several years of experience in the SAP service domain — either directly with SAP FSM or in SAP CS with a readiness to take the next step toward field service
Understanding of end-to-end service processes: from order creation through technician scheduling to billing
Knowledge of FSM and S/4HANA integration is an advantage — but not a mandatory requirement
Project experience in implementations or process optimizations within the service environment
Structured, self-directed working style and enjoyment of operational tasks
Strong communication skills at all levels — with IT colleagues as well as with service managers
Fluent in German, both written and spoken
Authorization to work in Switzerland

Benefits

Comp & perks

A role with scope for influence in a growing technology area
SAP FSM as a core system — technologically relevant and in demand on the market
Hybrid working model with genuine flexibility, based in Bern
A well-coordinated team with short decision-making paths
Competitive compensation with development prospects

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SAP Field Service ManagementS/4HANAdispatch processesplanning processesreporting processessystem integrationroot-cause analysisincident managementprocess optimizationproject implementation

Soft Skills

strong communication skillsstructured working styleself-directedcollaborationtrainingdocumentation