Registration Coordinator

Valley Health

Registration Coordinator leading patient registration and staff supervision at Valley Health’s Front Royal urgent care center. Ensuring accurate billing, scheduling, equipment, budgets, and patient satisfaction.

Posted 8/21/2026full-timeFront Royal • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration processes, customer service excellence, and effective team leadership within a healthcare setting. Proficient in managing operational budgets, maintaining compliance with coding standards, and ensuring high patient satisfaction scores.

Highest-signal resume keywords

Patient Registration ManagementSupervisory ExperienceCPT and ICD-9 Coding KnowledgeCustomer Service ExcellenceHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient ReceptionAccurate BillingChart AuditingWord ProcessingFiling Systems Knowledge

Soft Skills

Effective Human Relation SkillsCollaborationProblem SolvingCommunication

Tools & Technologies

Office EquipmentDepartment Computers

Certifications & Qualifications

High School Graduate or EquivalentValid Driver's License

Industry Keywords

HealthcareUrgent CarePatient SatisfactionMedical Office ExperienceBudget Management

About the role

Key responsibilities & impact

Lead Registration Specialists in providing superior customer service
Collaborate with Clinical, Provider, and other departments to provide seamless, high-quality patient care
Collaborate with leadership team members from other locations to ensure consistency in service
Travel to other Urgent Care sites for training and coverage as needed
Achieve patient satisfaction scores measured by surveys and reported monthly
Coordinate daily registration duties, including prompt and accurate patient reception and registration
Maintain confidentiality of patient files and ensure accurate, timely billing
Answer and route incoming telephone calls and take accurate messages
Prepare and communicate downtime registration procedures
Respond to customer and medical staff complaints related to registration processes
Review department policies and procedures
Audit charts and cashier closeout sheets daily for registration accuracy, collected monies, and missed charges
Prepare and post receptionist work schedules monthly
Conduct employee performance evaluations, counseling, discipline, training, orientation, interviews, and reception meetings
Maintain supplies and equipment and coordinate repairs and service needs
Work with Information Systems to ensure proper operation of department computers and equipment
Provide budget input regarding projections, staffing, expenses, equipment, and contingencies
Maintain staffing levels and schedules within FTE and salary expense budgets
Cross-train in all areas of the Urgent Care Center as needed
Meet the VRE patient satisfaction goal

Requirements

What you’ll need

High school graduate or equivalent
College or business/office administration courses preferred
Two (2) years medical office or healthcare experience required
Two (2) years supervisory experience in a hospital or other setting preferred
Valid driver's license and reliable transportation required
Types or word-processes 40 wpm preferred
Demonstrates knowledge of filing systems and methods, computers, and other common office equipment
Demonstrates effective human relation skills
Knowledge of CPT and IC-9 coding

Benefits

Comp & perks

A Zero-Deductible Health Plan
Dental and vision insurance
Generous Paid Time Off
Tuition Assistance
Retirement Savings Match
A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
Membership to Healthy U: An Incentive-Based Wellness Program
Health savings account
Flexible spending account for childcare
Life insurance
Short-term and long-term disability
Professional development
Discounts to on-campus dining